Terms, Conditions & Privacy Policy

Terms & Conditions

1. Introduction
We want you to be delighted with your purchase and hope that your dealings with us are as pleasurable as possible. Please read the following terms and conditions. By accessing this website, you agree to be bound by them.

2. Definitions
"Conditions" means these terms and conditions:
"Personal Information" means any personal details provided by you via the Website;
"User(s)" means (a) user(s) of the Website either collectively or individually, as the context requires;
"We/us/our" means romanblinds.com, a trading style of Roman Blinds (UK) Ltd.
"Website" means the website located at www.romanblinds.com or any subsequent URL which may replace it
"You/your" means you as a user of the Website.

3. Your obligations
You:

• must be an adult, aged 18 or over and resident in the UK or EIRE
• agree to use this website in accordance with all relevant laws
• will not use the Website in any manner which violates or infringes the rights of any person, firm or company (including, but not limited to, rights of intellectual property, rights of confidentiality or rights of privacy)

4. Our rights
We reserve the right to 

• modify or withdraw, temporarily or permanently, the Website (or any part of) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or 
• change these Conditions from time to time, and your continued use of the Website (or any part of) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.  
• We will use our reasonable endeavours to maintain the Website. The Website is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of the Website or because of a failure, suspension or withdrawal of all or part of the Website due to circumstances beyond our control.

5. Third party links
In order to provide greater value to our customers, we may provide links to other websites. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable for the privacy practices or the content of such websites, nor for loss or damage caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.

6. Monitoring
We have the right, but not the obligation, to monitor any activity and content associated with the Website. We may investigate any reported violation of these Conditions or complaints and take any action that we deem appropriate (which may include, but is not limited to, issuing warnings, suspending, terminating or attaching conditions to your access and/or removing any materials from the Website).

7. Data Protection
Your personal data in relation to your order will be kept in accordance with the provisions of the Data Protection Act (1998). We reserve the right to monitor and record telephone calls to and from our Helpdesk for legal and training purposes. Please view our Privacy Policy, which forms part of these terms and conditions.

8. Terms of Sale
All goods are sold subject to availability at the price advertised at the time of placing your order. These terms and conditions do not affect your statutory rights. None of our agents, representatives or sales persons has the authority to amend these terms & conditions. The contract between the you and us is governed by and interpreted in accordance with English Law

9. Pricing

• Descriptions and prices of goods for sale, together with our charges for packaging and delivery, including VAT at the current rate (presently 15%), are detailed on the website.
• Goods shipped to the channel islands include a handling fee of 15%.
• All applicable charges for the supply of goods, must be paid for in full before your order is dispatched.
• Our acceptance of your order by delivery of the goods constitutes a legally binding contract between you and us.
• RRP prices, where specified, are based on either the manufacturer's recommended retail price or on the typical high street price

10. Product Descriptions
Although every care is taken to provide as accurate an image of the goods as possible, photographs and descriptions of goods are for illustration purposes only. Colour reproduction will vary depending on the hardware and software configuration of your computer.

11. Supply of Goods
Your spectacles are an individually made product, consisting of a number of hand-crafted components. Furthermore, the product must pass our strict quality control process at each stage. We cannot, therefore, guarantee completion dates and delivery times.

12. Receipt of Goods
The goods will be delivered to the address supplied by the purchaser. Your signature will be required on receipt of the goods, whereupon the title of the goods passes to the purchaser. In the unlikely event that the goods have not been received within 15 days of the date of dispatch, the purchaser must notify Roman Blinds (UK) Ltd immediately.

13. Returns

• You have the right to cancel your order at any time prior to dispatch.
• When you receive your order, you are advised to inspect it carefully, and make certain that it is of merchantable quality and fit for its intended purpose.
• You may return products for any reason within 7 days of receipt. Provided you return the products in saleable condition within 7 days of receipt we will issue a full refund including postage and packing at our standard rate. Any costs you may incur in returning products to us are non-refundable
• In cases where goods dispatched were faulty, or incorrect because of a failing on our part, you may return the goods to us within 28 days of receipt. Provided you return the products in the same condition they were supplied to you within 28 days of receipt we will issue a full refund including postage and packing.
• If you return goods to us after 7 days of receipt (or 28 days of receipt in the case of faulty goods or incorrect orders) we reserve the right to apply a 20% restocking fee or reject the returned goods at our discretion
• Before returning any goods to us, for any reason, you must contact us to obtain a return authorisation. 
• We reserve the right to refuse to accept any goods returned after 28 days of your receipt or without a return authorisation.

14. Liability

• We are not liable for any loss or consequential damages resulting from an incorrect, illegible, out of date or otherwise invalid prescription being supplied to us by you.
• Roman Blinds (UK) Ltd does not accept any liability for any consequential or incidental or punitive damages whatsoever arising from the use of this website or the purchase of goods or services from this website. We reserve the right to refuse to sell any product.
• You agree to indemnify Roman Blinds (UK) Ltd, and its directors and employees harmless from any claim or demand made by a third party, including any legal fees arising for a claim or demand, due or arising out of your submissions to or from the website, your use of the website, your connection to the website, or your violation of the terms and conditions of the website.
• Roman Blinds (UK) Ltd shall have no liability to you for any failure or delay in supply or for any defect in goods supplied that is caused by any event or circumstances beyond our control, including, without limitation, national disasters, strike or lockout and industrial disputes.

15. Law
The Conditions will be exclusively governed by and construed in accordance with the laws of England and Wales who's Courts will have exclusive jurisdiction in any dispute.

16. Copyright
The Website is Copyright, ©2009 Roman Blinds (UK) Ltd. All rights reserved. All images, logos, code and styles of our website are copyright, and may only be reproduced with written authority from us. Certain images and text are reproduced under licence by the copyright owner.

17. Notices
You may send us notices under or in connection with these Conditions by post to Roman Blinds (UK) Ltd, Roman House, Wood Street, Macclesfield, Cheshire, SK11 6JQ
As proof of sending does not guarantee our receipt of your notice, you must ensure that you have received an acknowledgement from us, which will be sent within 7 working days of our receipt and should be retained by you.

Privacy Statement

Introduction
Information that you provide us with is treated as part of your medical records and as such is held in the strictest confidence. However, from time to time, it may be necessary for us to pass selected information to third parties.

This document describes how and when we collect information, how this information is protected, and under which circumstances it may be passed to a third party. This document further describes the measures we have implemented to protect your privacy.

Personal information
We take customer confidentiality very seriously and none of the information you provide us with will ever be divulged to a third party for marketing purposes or any other purpose which is not related to fulfilling your order. The only exception to this is if we are legally required to release information, for example, to comply with a court order.

Cookies
A cookie is a piece of information that is stored on your computer's hard drive by your web browser. On revisiting the website our server may recognise the cookie, giving us information about your last visit. Most browsers accept cookies automatically, but usually you can alter the settings of your browser to prevent automatic acceptance. If you choose not to receive cookies, you may experience problems when using this site.

Amendments and access
In the event that your personal details become untrue, inaccurate or incomplete, or in any event, you have the right to access your personal details and may rectify the same.
You confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Telecommunications (Data Protection and Privacy) Regulations 1999.

Legal obligations
We reserve the right to access and disclose individually identifiable information to comply with applicable laws and lawful government requests or requests by the police investigating suspected illegal activities, to operate our systems properly or to protect ourselves or other Users. We also reserve the right to disclose individually identifiable information to third parties if a complaint arises concerning your use of the Website, and that use is deemed by us inconsistent with the Conditions.

Data security
When you input information or request services from us, we offer appropriate physical, electronic and managerial security measures in order that you may input information safely whilst effectively preventing that information from being accessed by unauthorised persons. In addition, we have strict security procedures covering the storage and disclosure of your information in order to prevent unauthorised access to comply with the UK Data Protection Act 1998 and other regulations. This means that we will ask for proof of identity before we disclose personal information to you.

Feedback
We welcome your questions and comments about privacy issues and the design of the Website. Should you have such comments or have a complaint about how we are using your personal data, please contact us.